Privacy Policy & Terms of Service

Privacy Policy

1. Introduction

Welcome to GlowStyra, a barber booking, beauty parlour, spa, salon, and grooming service application developed and operated by Cyberjeet Pvt Ltd ("Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, process, and protect your personal information when you use the GlowStyra mobile application, website, and related services (collectively referred to as the "Service").

By accessing or using GlowStyra, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

• Personal Information: Name, email address, phone number, gender, profile image, and address details.
• Booking Information: Appointment details, selected services, salon/spa preferences, booking history, and payment status.
• Payment Information: Payments are processed securely through trusted third-party payment gateways such as Razorpay, Stripe, or similar providers. We do not store your debit/credit card details or CVV numbers.
• Location Information: Your location may be used to show nearby salons, barber shops, spas, and grooming centers.
• Technical Information: Device type, operating system, IP address, browser information, app usage statistics, and crash reports.
• User Content: Reviews, ratings, comments, feedback, and images uploaded by you.

3. How We Use Your Information

• To create and manage your account.
• To allow booking of barber, salon, spa, and grooming services.
• To process payments and booking confirmations.
• To personalize your experience and recommend nearby services.
• To send appointment reminders, OTPs, updates, and notifications.
• To improve application performance and customer experience.
• To prevent fraud, misuse, and unauthorized access.
• To comply with legal obligations and enforce our policies.

4. Sharing of Information

We do not sell your personal information.

Your data may be shared only with:

• Service Providers: Barber shops, salons, spas, beauticians, and grooming partners to fulfill your bookings.
• Payment Providers: Trusted payment gateway partners for secure transaction processing.
• Analytics Services: Services such as Firebase or Google Analytics to improve app functionality.
• Legal Authorities: If required under applicable laws, regulations, or court orders.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data.

However, no internet-based system is completely secure, and we cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

GlowStyra may use cookies and similar tracking technologies to improve user experience, analyze usage patterns, and maintain secure sessions.

You may disable cookies through your browser settings, but certain features of the Service may not function properly.

7. User Rights

You have the right to:

• Access your personal information.
• Update or correct your data.
• Request deletion of your account and personal information.
• Opt out of promotional communications.
• Raise complaints regarding misuse of your data.

8. Children's Privacy

GlowStyra is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such external platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted within the application and website along with the updated effective date.

11. Contact Information

Terms & Conditions

By accessing or using GlowStyra, you agree to comply with these Terms & Conditions.

1. About GlowStyra

GlowStyra is an online platform that connects users with barber shops, salons, beauty parlours, spas, and grooming professionals. GlowStyra acts only as a facilitator between customers and service providers.

2. User Responsibilities

• You must provide accurate and complete information while registering.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree not to misuse the platform or engage in illegal, abusive, or fraudulent activities.
• You must not post harmful, offensive, defamatory, or inappropriate content.

3. Booking & Payments

• All bookings are subject to availability of the service provider.
• Payments made through GlowStyra are securely processed using third-party payment gateways.
• Prices and offers may vary depending on the service provider.
• GlowStyra is not responsible for pricing disputes between users and service providers.

4. Cancellation & Refund Policy

• Cancellation and refund policies may vary depending on the salon, spa, or barber partner.
• Users may cancel appointments through the app within the allowed cancellation period.
• Refund eligibility depends on the partner's cancellation policy.
• GlowStyra only facilitates refunds approved by the service provider.

5. Limitation of Liability

GlowStyra and Cyberjeet Pvt Ltd are not responsible for:

• Service quality provided by salons or grooming partners.
• Personal injury, allergic reactions, or damages caused during services.
• Delays, cancellations, or disputes between users and service providers.
• Temporary app downtime or technical interruptions.

6. Intellectual Property

All trademarks, logos, designs, application content, graphics, and software related to GlowStyra are the exclusive property of Cyberjeet Pvt Ltd.

Unauthorized copying, distribution, or reproduction is prohibited.

7. Account Suspension

We reserve the right to suspend or terminate any account that violates these Terms & Conditions or engages in fraudulent activity.

8. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall fall under the jurisdiction of the courts of Bangalore, Karnataka.